Shipping Policies

ALL ABOUT SHIPPING

 

All orders are free shipping.

 

PROCESSING TIMES

The time I need to prepare an order for shipping varies.
If the item is marked as "In stock" means it's finished and takes 5 business days to process the order.
All items marked as "Custom Fit" are made especially for you and this process takes 30 days to finish.
For more details, see my FAQ page, individual items or contact me at henriquettajewelry@gmail.com.

 

CARRIER

Due to restrictions regarding the shipping of precious metal jewelry from Portugal as well as issues due to Covid 19, all my pieces are shipped by carrier, no exceptions.

  • Portugal: Corrida do tempo.

All the deliveries have an extended delivery time so be sure to ship it to where you know someone is able to get it. Your work place is also a good option. I will add your phone number to shipping so you can be contacted if needed. Link for tracking will be provided.

  • International: DHL Express.

An express delivery ensures your package is delivered within an exact time frame and it allows you to know exactly when to expect your package. This service offers you flexibility, you can choose where and when your shipment is delivered, reducing the number of failed delivery attempts. You will also be notified about the journey your shipment is making notify via email and sms.

DHL Express is a premium shipping option and also delivers on Saturdays.

 

ESTIMATED SHIPPING TIMES

  • Domestic - Portugal: 1 day (Corrida do Tempo)
  • Europe: 3 days (DHL)
  • United States: 5 days (DHL)
  • Canada: 7 days (DHL)
  • Rest of the world: 15 days (DHL)

I'll do my best to meet these shipping estimates, but cannot guarantee them.

 

CUSTOMS AND TAXES

For all my European buyers the consumption tax, Value Added Tax or VAT of 23% is included.
For my International buyers, it's their responsibility to pay for customs and import taxes that may apply.
I'm not responsible for delays due to customs.